Transparency
We explain what data we collect, why we need it, and how it fuels the Suara experience. No hidden terms, no surprise sharing.
Privacy Policy
Your voice, safeguarded every step of the way.
This page summarises how Suara.ai collects, uses, and protects information. It complements local regulations and partner agreements without replacing them.
Our guiding principles
Every privacy decision connects back to these commitments so communities can participate with confidence.
Choice
You decide how we communicate with you, what feedback journeys you participate in, and when your details should be removed.
Protection
Security practices—encryption, access controls, and continuous monitoring—keep sensitive voice data out of the wrong hands.
How Suara.ai handles data
We limit collection, control access, and keep you informed about how information supports national voice AI programmes.
Data we collect
Account details, engagement analytics, and content you submit through voice or text channels. We avoid collecting anything unrelated to providing Suara services.
How it’s used
To deliver insights, improve dialect coverage, send operational updates, and comply with policies. Aggregated data may inform national reports but never reveals personal identities.
When we share
Third parties only assist with processing (for example, secure hosting or analytics). They must meet strict confidentiality requirements and can’t reuse your data.
Your privacy rights
Whether you’re a citizen participant or an institutional partner, we honour standard data protection rights across jurisdictions.
Access
Request a copy of data we hold about you at any time. We respond within 30 days or faster when local laws require it.
Corrections
Spot an error? Let us know and we’ll update or annotate your information so it stays accurate and fair.
Deletion
Ask us to remove your records. We erase them unless retention is required for legal, security, or contractual reasons, in which case we’ll explain why.
Opt-out
Withdraw from research pilots, marketing updates, or SMS alerts directly from the message or by contacting our privacy team.
Retention & security
We combine policy, technology, and training so sensitive information stays protected from collection to deletion.
Storage timelines
Feedback data is kept only as long as programmes run or regulations demand. We anonymise or delete records when campaigns end.
Security routines
Regular penetration tests, role-based access reviews, and encryption of data in transit and at rest safeguard every interaction.
Incident response
If something goes wrong, we notify affected partners promptly, outline containment steps, and follow regulatory reporting obligations.
Need to talk to us?
Reach out for privacy requests, partnership compliance checks, or general questions about how Suara.ai processes information.
Kuala Lumpur, Malaysia (appointments only)